Configuration Mgt, IT and Software Asset Mgt Expert
ITSM, Remedy, HP Openview, ITIL Red Badge, Outsourcing, LAN, WAN, MOM, SMS, MOF, IPTV
MULTI INDUSTRY AND CROSS CULTURAL EXPERIENCE
Professional experience : 26 years - Bilingual English/French
Michel is specialized in IT Service Management (ITIL Manager Red Badge and ISO2000 certified).
His professional roadmap started with HP where he performed in the different areas of services from consulting, training, project management, outsourcing, technical, functional and organizational expert.
IT Asset Management, Configuration management and Software Asset Management constitute his main areas of expertise that he has developed for more than 15 years in major accounts.
In 2007, he joined The Carphone Warehouse in the UK as Configuration Management Expert. His role was to define the strategy for the CMDB implementation in accordance with all the other ITIL based processes. He established a new and innovative CMDB Data Model taking in account the diversity of all the processes and the Virtual environments as well the Service Oriented Architecture requirements.
In 2005, he joined Fox IT Ltd in the UK as Senior Consultant in IT Service Management, architect and project implementer in large and complex environments
Michel is self contained and attracted by challenging projects. Creative, inventive as well as rigorous with important technical and best practices knowledge, he always says present to new and complex situations. He continuously keeps an eye on new technologies and methods for his customers.
Being a good listener of his customer needs allowed him to design, sell, create and implement innovative services. He constantly develops his coaching and mentoring skills as he manages numerous large projects since its outsourcing experience back in 1993. He worked recently for a well known service provider for a large outsourcing contract with the UK Government and acted as Programme Manager leading a team of 10 Project Managers and Operations Managers
In 2000, he joined Remedy Corporation as Product Marketing Manager for EMEA and ITIL expert in charge of internal/external ITIL evangelism with cross cultural experience.
This position allowed him to travel extensively in Europe and North America to work in close relation with the labs as well as intervening on the closing of critical deals throughout the EMEA. He studied the competition on both marketing and technical aspects and this allowed him to get a broad view of best practices both on the customer and service providers stand point, not limited to the Remedy products. He was in charge of communicating with analysts and journalists and assists the marketing during events, conferences, webcasts and tradeshows. As an ITIL expert, he mentored Remedy consultants, supported and evangelized the sales force. He participated in the development of the Remedy ITSM product suite and its localization in Spanish, French, Italian and German.
His recent project with a big utility company in the UK has made him a recognized expert in Configuration Management. He has excellent communication skills and the ability to build effective working relationships at all levels. In 2006, he spoke at the Help Desk Show, the itSMF conference and other regional meetings. In 2007, he spoke at the Service Desk Show in London. He also works on the definition of Software Asset Management standard with the BSI and Fox IT. He got a certification in IT Service Continuity Practitioner in 2007.
Michel is a creative, self-motivated, committed and entrepreneurial individual. He makes things happen, irrespective of the challenges and the complexity of the assignment. He is particularly looking for new business generation and international projects where he can use and develop his multi cultural background and coaching and presentation skills.
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C, C++, Javascript, HTML, Office, SQL, Flash, VB, DCE, SAP, etc
HP Openview (all), BMC Patrol, Remedy, MS SMS, MOM, MOF
LAN, WAN, OSS, Wireless, Wimax, Digital Right Management
Audio/Video codecs, streaming, web and video conferencing, broadcast, mobile tech, etc, DMD, DMB, DAB, DVB, VoIP |
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Engineer ENIB (1982), ITIL Manager, ISO2000, HPOV Certification, Project Management, IT Service Continuity Practitioner, NLP, Communication and sales skills. Presentation & Public Speaking |
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Best practices experience;
Innovation, creativity
Interaction with all ITIL Processes |
Re-engineering of processes at The Carphone Warehouse. Innovative CMDB concept covering the new virtual technologies and the Service Oriented Architecture.
Strategy definition for ITIL processes to products implementations in the context of a Federated CMDB with automation around Change and Release Management. CMDB architecture based on BMC Atrium.
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Best practices experience;
Innovation, creativity
Complex environments |
Re-engineering of processes at a large UK utility enterprise. Innovative CMDB concept for more than 1000 000 CIs and 2000 Service Desk users.
Specialised in process to products implementations with broad knowledge of System and Network management tools. Consulting to service providers, large private companies as well as public sector.
Expert (ITIL Red Badge) in Configuration Mgt, Software Asset Mgt, Service Desk and Incident Mgt, Change and Release Mgt, Capacity and Service Continuity Management.
Project Management, Team management (developers). Microsoft IPTV project for BT. HP OV Certification, MOM, SMS, MOF expertise. NOMS outsourcing project (all ITIL + monitoring). |
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State of the art digital technology expertise;
Public speaking & presentation |
Tradeshow and international conference organization and animation – Le RADIO show in Paris (2003, 2004, 2005, 2007) with 25% increase in impact and size each year. Audio and Video, digital broadcasting, production and Digital Asset management expert. Journalism, market analysis and trends. |
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ITIL background and best practices knowledge;
Effective communication skills |
Cross cultural experience, Product Marketing strategies definition and evaluation, ITIL evangelist, partner channel animation, Media/Analysts main contact, new product launch, management of localization projects (GE, IT, SP, FR), market trends and survey (EMEA countries), competition studies and positioning (SWOT), customer referencing, product roadmap in collaboration with R&D (US). |
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Teaming & leadership;
Product marketing;
Presales consulting |
Leading the team of consultant in the new HP Openview Sales Force. ITIL Services Architect. Relation with analyst. Partner channel animation. R&D feedback and propositions (country champion). Sales quota achieved. |
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Innovative services;
SLAs definition and negotiation;
SLA reports and reviews |
Definition, presales, implementation, transition, SLA negotiation and Service Delivery management for new selective outsourcing services sold to customers covering Network, Systems and Desktops management.
Participation in the implementation of HP’s Central European Network Management hub in Grenoble.
Design and implementation of the French HP Outsourcing multi customer Help Desk (now over 100000 end users with follow sun features).
First SAP-R3 outsourcing services (design, negotiation of SLAs, implementation) – multi annual contract won teaming with the sales rep (Bridgestone/Firestone Europe)
First complex NT Outsourcing (from 1000 to over 50000 users in 3 years) – (Credit Lyonnais Bank)
IT and Software Asset Management expertise (5 major customers – tools Peregrine, HP) in relation with the HP Finance procurement services |
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ITSM expertise;
Project management skills |
Early developments of the HP Openview portfolio with major French customers. Project management for implementations. Close relations with R&D. |
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C Development
Unix expert |
Design and development of a complex and sensitive client/server solution for Gaz de France (Unix, DCE, RJE, X25) |
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Training skills, Mentoring
Problem solving |
Technical support for France (3rd line of support), tools, trainings development, R&D feedback, Total Quality Control |
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Kepner Tregoe problem solving |
Customer relations management, Quality of service, Workload organization, Contract renewals. Performance evaluation |
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Vice president - Vivement la Radio Numérique (digital media)
President - La STRADA (events and theatre), College Parent Governor |
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Public Speaking – ToastMaster - Music - Singer and bandleader (amateur), sound engineer, Free Wrestler, Yoga teacher, Hiking, DYI – NLP – Hypnosis – Internet Marketing - Other Self development techniques |
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